Refund policy
Return & Refund Policy — The Burning One
Last updated: July 3, 2026
All Sales Are Final — Made-to-Order Products Because all of our candles are custom-made to order through our print-on-demand partner, we do not accept returns or exchanges for buyer's remorse, incorrect size selections, or change of mind.
Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at val@theburningone.us with:
- Your order number
- A clear photo of the damaged or defective item
We will arrange a replacement or full refund at no cost to you.
Lost Packages If your order is marked as delivered but you haven't received it, please contact us within 14 days of the delivery date. We'll work with our fulfillment partner to investigate and resolve the issue.
Cancellations Orders may be canceled within 24 hours of purchase. After that, production has typically begun and cancellations cannot be accepted.
Contact Us Email: val@theburningone.us Website: theburningone.us